Account and Data Deletion

Effective Date: July 18, 2026

Contact Privacy Team

This page explains how you can request deletion of your Risus account and associated data, and lets you submit that request without signing in to the app.

Request Account Deletion

Enter the email address registered to your Risus account. We will send a confirmation to that address, which also verifies that the account belongs to you.

You can also delete your account in the app under Settings > Account > Delete Account, or email privacy@risus.io.

01

Account Deletion Options

If you created a Risus account, you can request deletion through:

In the app

Settings > Account > Delete Account.

Public web form

The form on this page — available without signing in to the app, and without reinstalling or opening the app.

By email

privacy@risus.io

02

What Deletion Means

When account deletion is completed, Risus will delete or anonymize personal data associated with your account, such as account profile information, authentication records, and other personal information, unless retention is required or permitted for legal, security, fraud-prevention, safety, moderation, backup, dispute, or legitimate business purposes.

03

Content and Messages

Some content may remain visible or retained in limited form after account deletion where necessary, for example:

  • content already shared with other users, if deletion would affect their conversation history;
  • moderation records related to safety, abuse, fraud, or legal issues;
  • backup copies during the normal backup lifecycle;
  • records required by law or needed to protect users.

Where possible, remaining content is anonymized or disconnected from your deleted account.

04

Deactivation vs. Deletion

Account deactivation temporarily disables or hides an account. Account deletion is intended to permanently delete or anonymize the account and associated personal data, subject to the retention exceptions described on this page.

Temporary deactivation, freezing, or hiding an account does not qualify as account deletion.

05

Processing Time

Risus aims to process verified deletion requests within 30 days, unless a shorter period is required by law or more time is reasonably needed due to legal, safety, fraud, abuse-prevention, or technical reasons.

06

Identity Verification

To protect accounts, Risus may ask you to verify your identity before processing deletion. Verification may require access to the email address or authentication method associated with the account.

07

Service Provider Deletion

Where Risus relies on service providers to process user data, Risus will delete data from its own systems and, where appropriate and technically feasible, request relevant service providers to delete associated account data from their systems, subject to legal and safety retention requirements.

08

Data We May Retain

Risus may retain limited information to:

  • comply with law, court orders, or regulatory obligations;
  • protect users from fraud, spam, abuse, or security threats;
  • investigate or enforce policy violations;
  • resolve disputes or support requests;
  • preserve child safety or other serious safety evidence;
  • maintain business, accounting, or security records;
  • complete deletion from backups during the normal backup lifecycle.
09

What This Form Collects

The public web deletion request page collects only the information needed to identify the account and process the request: the account email address, your confirmation that you are requesting deletion rather than deactivation, and an identity-verification step performed by sending a confirmation to that email address.

Questions About Deletion?

Contact our privacy team if you have questions about a deletion request, what data is removed, or what Risus is required to retain.

privacy@risus.io

© 2026 Risus. All rights reserved.

Verified deletion requests are processed within 30 days.

https://risus.io/delete-request